At Dirty Dogs Grooming Centre Ltd, we strive to ensure our customers are completely satisfied with their purchases. Our return policy is designed to be straightforward and in compliance with UK consumer laws.

General Returns

Eligibility: Items must be returned within 30 days of purchase, with proof of purchase, for a full refund or exchange. The item must be in its original condition, unused, and in the original packaging.

Non-Returnable Items: For hygiene reasons, any chewed or opened pet toys, grooming tools, or pet beds cannot be returned unless they are faulty.

Pet Food Returns

Perishable Goods: Perishable goods, including pet food, are exempt from being returned unless they are defective. In such cases, please contact us immediately for assistance.

Quality Concerns: If you suspect that the pet food is defective or has quality issues, please retain the packaging and contact us within 14 days of purchase. We may request a sample for quality testing.

Faulty Goods

Defective Products: If you receive a faulty or damaged item, please contact us within 30 days of receipt. We may offer a replacement, repair, or full refund, depending on the product issue.

Assessment: In some cases, products may need to be assessed to determine the issue before a refund or replacement is provided.

Return Process

Contact Us: To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number]. Provide your order number and details of the product you wish to return.

Return Shipping: Customers are responsible for the cost of return shipping, except where the item is defective. Please ensure items are securely packaged.

Refund Processing: Refunds will be processed within 14 days of receiving the returned goods and will be credited to the original payment method.

Consumer Rights



This policy does not affect your statutory rights. For more information on your legal rights, refer to UK consumer protection laws or visit the Citizens Advice website.