Appointment Type: If you have booked your pet in for the wrong type of appointment, for example - you booked in for a long hair when it should be a doodle/poodle cut OR your booked in for a small instead of a large dog groom, you will be charged for the correct appointment or you may be asked to come back when we have the time to complete the correct type of groom.

Fleas: Please check your dog for fleas before your appointment. If we discover fleas on your dog during their grooming session, you will be charged a fee of £50.00. This is to allow us time to clean down the affected area and equipment, which may result in the delay or cancellation of other appointments.

Late Collection: Once your dog's appointment with us is completed and you have been notified by phone call or text, you will need to collect them within 20 minutes. Failure to arrive on time will result in a £10.00 late collection fee. There will be an additional £10.00 charge for every 20 minutes after this.

Matted Fur: If we discover your dog(s) have matting, we have a strict policy, due to the Animal Welfare Act 2006, to act in your dog's best interest. If localised matting is found, a £10.00 charge is applied for the additional time spent. If heavy matting is found, a £20.00 charge is added to your groom.

Double-Coated Breeds: Certain breeds have a thick double coat that requires special maintenance. Dirty Dogs Grooming Centre has a strict policy of not shaving double-coated breeds due to the problems this can cause.

Appointment No-Show: If you do not inform us of your absence within 2 hours of your appointment, you will lose your deposit, and you may be blocked from booking online and required to pay in full for our services.